Contact Us
OBSERVE: The contact section for river-cree-resort-casino (operating exclusively via river-cree-resort-casino-ca.com) must provide clear, accessible, and legally compliant means for patrons to reach the organization, reflecting requirements under Canadian (CA) law, Alberta provincial regulations, and industry best practices for gambling establishments, as well as integrating all provided business data.
EXPAND: This includes: (a) full disclosure of all main contact channels and legal addresses; (b) explicit information on regulatory oversight and user rights; (c) adherence to privacy and procedural obligations under CA law; (d) accessibility features for users with disabilities; and (e) all required disclaimers and escalation processes for unresolved issues. All content below has been adapted for compliance as of 2025.
REFLECT: The following section consolidates all required data and obligations into a coherent, user-friendly, and fully legally compliant contact page, ensuring clarity, completeness, and protection for all parties.
Official Contact Channels
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General Inquiries:
- Email: info@river-cree-resort-casino-ca.com
- Phone: +1 780-484-2121 (Main Office, 24/7 support line)
- Contact Form: https://rivercreeresort.com/contact-us
- Website: river-cree-resort-casino-ca.com
- Physical Address (Headquarters & Legal): 300 East Lapotac Blvd, Enoch, Alberta, T7X 3Y3, Canada
- Live Chat: 24/7 live support is available via the website interface for immediate assistance.
Contact Form Submission (System 1/2 Integration)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Regulatory Oversight & Legal Compliance (System 2 - CCoT: 300 words)
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Primary Requirement - Regulatory Authority:
river-cree-resort-casino is fully licensed by the Alberta Gaming, Liquor and Cannabis (AGLC), permitting land-based casino operations in Alberta, Canada. The AGLC's active oversight ensures all gaming and customer interaction practices conform strictly to Canadian and provincial law. For regulatory verification or to raise compliance concerns, please visit https://aglc.ca. -
Procedural Steps - Dispute Resolution & Escalation:
- Contact the support team via the above methods with your concern or complaint.
- If your issue is not resolved within three (3) business days, you may request escalation to a senior compliance officer.
- If unsatisfied with the casino's final decision, you may submit a complaint to the AGLC via their official channels, including online forms or by mail, as outlined at AGLC's official site.
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Legal Protections - Privacy & Security:
All personal information provided through any contact channel is handled in accordance with the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. river-cree-resort-casino (river-cree-resort-casino-ca.com) commits to never disclosing your information to third parties except as required by law or regulatory authorities. For detailed privacy practices, please refer to the casino's privacy policy on the official website.
Regional Compliance Note: This contact process and all user support activities have been specifically adapted to meet the requirements of Alberta and Canada for gambling establishments as of 2025, including extended data retention and complaint timeframes. Users are encouraged to retain copies of all correspondence for their records.
Responsible Gambling & User Safeguards
- Responsible Gambling Support: river-cree-resort-casino provides confidential assistance for responsible gambling concerns. Contact our team for self-exclusion, gambling limits, or to access support resources. For additional help, refer to provincial resources such as AGLC Responsible Gambling.
- User Rights & Protections: All users have the right to fair and respectful treatment, full disclosure of information, and access to regulatory recourse without restriction.
Legal Disclaimers & Protective Clauses
- Disclaimer: All communications with river-cree-resort-casino through river-cree-resort-casino-ca.com may be logged and retained per regulatory requirements. Communications do not constitute a legally binding agreement unless expressly confirmed in writing by an authorized representative of the casino.
- Jurisdictional Limitation: Contact channels and support services described herein are intended exclusively for lawful use within Canada. Any use outside CA is at the user's own risk and may not be supported or protected under Canadian law.
Accessibility Statement
- Commitment: river-cree-resort-casino is committed to accessibility for all users. If you require contact support in an alternative format or with additional accessibility accommodations, please specify this in your message or call our support line directly for prompt assistance.
Brand Notice: All references to river-cree-resort-casino in this document apply solely to operations under river-cree-resort-casino-ca.com within Canada. Unauthorized or improper use of contact channels for unrelated purposes is strictly prohibited.
Last updated: 2025-11-06. For further information, contact Tyler McLeod (authorized contact) at the main office address above.